Job performance and satisfaction are key components in empowering employees. When employees feel like they can do their job well and organizations provide them with the right tools and resources, they are more likely to commit to their jobs and thus increase overall customer satisfaction. Field Service Workers may sometimes feel as though they spend less time doing what they … Read More
How FSM tools can boost your revenue
Field Service Management tools such as ServiceEcho can help companies boost their revenue through better transparency between field workers and management which in turn allows for better customer service. When tasks are clearly defined and organized, through an easy-to-use mobile application, work order management is simplified. Key metrics such as travel time and labour hours are captured, allowing for improved … Read More
What is Field Service Management?
Field Service Management (FSM) is transforming how field service is done. Learn more about FSM from experts at ServiceEcho and how field service management technology can give your organization a competitive edge by improving communication, visibility and productivity, in and out of the office. What is Field Service Management? Field Service Management (FSM) tools like ServiceEcho involve a comprehensive system … Read More
100 Field Service Managers to Watch Out For in 2021
Field service technicians are the superstars of the modern world. Whether the internet is down, your plumbing needs repairing, or you’re renovating your home, field service workers have got your back. There’s always a lot going on behind the scenes, including ordering extra parts for the service, or relaying information back to the organisation. The team here at ServiceEcho think … Read More