Pool service businesses can grow quickly with the appropriate tools and management methods. Whether it be pool installation or cleaning services, a tool to manage administrative tasks and operational activities is vital to allow your business to grow. A field service management software can provide your pool business with features that allow you to manage scheduling, chemical tracking, customer history, filter cleaning information, inventory, and many other frequent admin tasks. As we go into the spring season, you may find your pool businesses booked back-to-back for months as people think about opening up their pools. If you are not using a field service management software to automate and streamline your current business operations, you may not see a substantial increase in customers or profits.
In this blog we will discuss how failing to use a field service management software can prevent growth in your pool business.
Wasted time and reduced productivity
Without a field service management software to manage frequent admin tasks, your techs may be wasting time searching for work order information or customer history. It is not productive to search through folders of paperwork for important information, especially when techs are booked back-to-back with jobs. Additionally, unexpected low inventory levels caused by a lack of inventory management tools can contribute to wasted time and reduced productivity. Using traditional inventory management methods, including paper processes, may result in multiple trips to and from job sites. Techs making frequent return trips are ultimately not spending their time on billable work requested by customers.
Additional costs
Fuel consumption costs and extra labor costs can be a result of using incorrect management tools within your pool business. Field service management software helps you optimize your routes to and from job sites and reduces the number of employees required to carry out admin tasks. Without this management tool, you may find your techs using up more fuel by taking inefficient routes. Additionally, time spent creating schedules, processing invoices, contacting customers for payments, and keeping track of inventory all add up to extra labor costs for your business.
Unsatisfied customers
Customers may be left unhappy with their service if they do not receive timely and communicative experiences. Long wait times for pool service customers can be caused by inefficient routing, slow invoicing or payment processing, or simply utilizing an unorganized knowledge base. A field service management software assists with reducing wait times caused by admin problems and mistakes, leaving customers happy with their service experiences. Additionally, email or SMS updates sent to customers will increase satisfaction and allow them to feel valued.
Grow your pool service business
Your pool service business has the potential to grow significantly, with the right management tools. A field service management software like ServiceEcho can help you avoid stunted growth caused by a lack of efficient management. Our software is used by thousands in the pool industry, helping them stay on track and grow. ServiceEcho increases productivity by managing inventory effectively, eliminates extra costs with optimized routing and admin task automation, and keeps your customers happy. If you are interested in growing your pool installation or service business, book a demo below to learn more about ServiceEcho.