With the start of a New Year, it’s an excellent opportunity to take stock of your business’s annual performance and how you can achieve higher growth in the coming year. Having annual growth targets gives you a goal to shoot for and makes achieving those targets more satisfying.
Transitional times like a New Year also provide you an opportunity to change your business’s operating procedures, to make sure that you are doing things in the best way possible. Implementing a Field Service Management tool is one of the best ways to drive growth with your field service business. In this blog, we’ll touch on how ServiceEcho can help your business grow.
Gives access to work order data in real-time
When technicians are in the field, they need access to work order data in a quick and convenient manner. Having to contact the head office to get job details is a frustrating process for everyone involved. With work order data available and editable in the field, all team members can be instantly looped in on a job’s status, and teams are more adaptable and flexible. Reporting errors are reduced, and you can be sure that field technicians have enough of the materials they need to complete the job with our real-time inventory tracking system. Getting a job done right the first time will increase your customer’s satisfaction and lead to repeat business and more referrals.
Reduce downtime and time spent on non billable tasks
Integrating an FSM allows your field technicians to do more in less time. Our software reduces the amount of time needed for tasks in the field, such as invoicing. It also allows field workers to focus on the customer and their needs, rather than being on the phone in contact with the office to get work order details. When field workers spend time fiddling with inefficient technology and systems that don’t correlate with each other, valuable time is lost, and frustration results. But with a faster resolve rate, technicians can accomplish more tasks in a shorter period of time and visit more sites in a workday, leading to growth for your business. Happier customers and more efficient processes both translate to growth.
Helps generate more revenue opportunities
When administrative workers are freed from micromanagement, focusing on schedules and creating routes for their drivers, it allows them to turn their attention to generating new business. Rather than coordinating endless details for a work order, more time can be spent generating leads and prospecting for new clients for your business. Automating as many processes as you can is the best way to free up human capital to pursue new opportunities for your business.
Technology is changing the way the field service industry operates and the level of quality that customers expect. Implementing ServiceEcho into your workflow is one of the best things you can do in the New Year to get ahead and stay ahead of the competition. Book a demo to discover more about how our robust solution can help you streamline your current processes and achieve your business goals for the year.