A satisfied customer is always the goal in any business. Satisfied customers can be repeat customers, and they will be more likely to tell others about your business. But it’s not always the case that you leave a job with everyone agreeing with one another. Sometimes disputes arise, and often documentation is lacking leaving stakeholders without a paper trail. In this blog, we’ll show you how using ServiceEcho increases the transparency of your operations and closes gaps that can arise in field service businesses.
Scheduling conflicts
One of the biggest sources of customer dissatisfaction is late, or no-show service calls. If a customer is left waiting for hours, they’re most likely going to be angry when the technician arrives, and your service call will start on the wrong foot. And if your team is not using scheduling software, the likelihood of double-bookings or overbookings is much higher. With ServiceEcho, you have work order details, along with customer contact information at your fingertips, which makes giving your customers updates a breeze. With a clear and color-coded schedule tool, ServiceEcho is a great way to reduce scheduling issues and increase customer satisfaction.
Increase Accountability and First-Time Fix Rate
Having a digital trail of documentation is crucial in business today. This ensures a log of work orders and evidence of tasks being completed. If a technician has access to a history of work done at a specific job site, they will have a much better idea of what the problem is likely to be and how to fix it. The first-time fix rate will be much higher, leading to more satisfied customers. Our GPS tracker also provides proof that technicians were on site for a given amount of hours, increasing accountability within your organization and arming you with data to push back on in case of an unhappy customer. Our mobile application allows technicians to capture pictures and videos in real-time while on-site. Technicians and field companies can always have the ability to show these images as proof in case of a dispute.
Prevent Legal Disputes
When things go wrong, and there is the threat of legal action, it’s crucial to ensure that you have all the documents you need. One missing signature can be enormously costly, and having a document trail to fall back on can save you a lot of worries. Not backing up documents can leave your business open to litigation. Having a centralized database of records is one of the best ways to protect your business.
Customers can make or break your business, and using all the tools at your disposal to keep them happy is a wise strategy. ServiceEcho can help your business manage your customers and manage your documents. Book a demo with us today to learn more on how we can help you increase transparency in your operations.