Last week, we ran our first webinar of the year – ‘Why You Need a Field Service Management Solution’. To anyone who couldn’t make it or wants to catch up, this blog is for you! We’ll summarize the webinar and provide a link for you to watch the recording if you’re curious.
Common Challenges
Field Service companies and the industries they operate in are very wide-ranging, but there are challenges that are shared between them. Illegible handwriting is a big problem out in the field, particularly in harsh environmental conditions – when it’s a blazing hot day and you’re spending hours paving hot asphalt, or a cold winter day and your fingers are numb – it’s not likely someone else will be able to read everything you’ve written!
Collaborating with your team over long distances and in remote locations is another common challenge. Following environmental and safety standards and other regulations can also be hard, particularly when the regulations are so long and complex. How to optimize sales processes and get paid quicker – increasing cash velocity, we call it – is another problem that a Field Service Management solution can help with.
What Companies Look Like With and Without an FSM Tool
In the webinar, we also delved into the noticeable differences between companies that use an FSM, and companies that do not. For example, without an FSM, companies tend to spend countless hours on administrative paperwork. Invoices tend to be late and inaccurate, and there’s usually a lot of unnecessary communication between team members. But with an FSM, work processes become more streamlined, and decisions become more data-driven. Data obtained from the field is updated in real time, and communication gaps within the organization are tightened.
ServiceEcho’s Features
We also gave a deeper explanation of some of ServiceEcho’s key features that could really help with your organization’s efficiency. Like our color coded drag and drop scheduling feature. And the team management feature, which makes payroll and billing effortless, and allows you to track and analyze technicians’ travel and labor time. Document synchronization, asset and inventory tracking, and work order management are other great features that were all touched on as well in the webinar.
Integrations
One of the most convenient aspects of ServiceEcho is how well it fits into the processes that you already have. ServiceEcho is proud to integrate seamlessly with many different applications, including Salesforce and Quickbooks. We also have an active mobile application on the iOS and Android app store. With these integrations we’re more than ready to integrate our solution into your current workflow.
With over a decade of experience, ServiceEcho is a dependable solution that is known for our exceptional support and customer service. If you’d like more information, watch our webinar recording below! And don’t hesitate to contact us to book a demo, tailored to the unique needs of your company.